Privacy

We are committed to protecting and respecting your privacy and protecting your personal data. We have produced this document to help you understand what personal data we collect about you when using our services, how we use that data, and to give you clear and transparent guidance on your rights. This document covers the following areas:

Who we are:

Pentangle Internet Limited is registered in England and Wales with registered office address at 1 Lauras Close, Great Staughton, St Neots, Cambridgeshire, PE19 5DP. The company number is 03960918. In this privacy notice “we” “us” and “our” refers to Pentangle.

If you have any questions or want to request further information about us please don’t hesitate to contact us using the details listed below.

Personal information:

What is Personal data?

Personal data is one or more piece of information that identifies a living individual.

How and why we collect your personal data?

We want to make sure you understand what personal data we collect from you and how and why we use this information. The personal data that we process depends on how you use our services. Please click on the link (or links) below to see the information most relevant to you:

  1. Just looking (if you are just browsing the website)
  2. Clients (if you’re visiting the website as a client to buy goods or services; access our services via the client links and/or make a payment)
  3. Interactive users (if you are using our interactive website features such as the contact form)
  4. Other users;

(Alternative collecting methods)

Just looking

Clients

Interactive users

If you use the website “contact” form then we will store a copy of your message as well as the contact details that you have provided. Your message and contact details are used to manage our relationship with you, deal with any requests or orders that you make, to improve our service and offering and for staff training purposes.

Sharing your personal data

In most cases, information you provide won’t be disclosed or shared with third parties. However, there are certain circumstances where your data may be shared, and we want make sure you are aware of these. We may share or disclose your data:

Transferring your personal data outside the European Economic Area (“EEA”)

We do not transfer your personal data outside of the EEA.

How long we hold personal data

We will keep your contact information and account details for as long as you have an account with us. After your account is terminated we will delete the information that we hold aside from where necessary to retain email mailboxes for a period of 6 years for your company’s tax and accounting obligations. Some personal data will be retained in our backups which are kept securely but are not in active use.

We keep information about transactions for 6 years after the transaction has completed to comply with our tax and accounting obligations.

If we are involved in a dispute with you then we may retain relevant personal data to assist with legal claims and defences.

If you have agreed to receive our marketing materials or newsletter we will keep your email address and other contact information that you have provided in our marketing database until you tell us to remove you. We will not share this information with other companies except our group companies.

We will only keep the minimum amount of personal data necessary for the reasons described above and we delete all unnecessary personal data as soon as reasonably possible.

Where we store your personal data

All information you provide to us is stored on our secure servers based in England. We do not keep paper copies of your personal data.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you must keep this password confidential – if you share it with someone else then they will be able to see the personal data contained within your account and will be able to add, delete or change it. If you think that your account has been accessed by anyone else please contact us and we will help you to reset your account.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Choice

We want to make sure you know and understand what choices you have when it comes to us processing your personal data. We have therefore created a list of the choices which you have and have provided instructions to how you can exercise them:

Your Rights

The law relating to data protection in Europe gives you a number of rights. We have summarised these below. You can get more information about these from the Information Commissioners Office (www.ico.org).

If you want to exercise any of these rights, please contact us and we will investigate the matter and respond to you within one month. Sometimes we may tell you that we need to a longer period of time to deal with your request and we will let you know if that is the case and explain why.

You also have the right to complain. We would like you to speak to us first to see if we can put things right but you can go straight to the authority responsible for data protection and law enforcement. In England this is the Information Commissioner’s Office (ICO). You can contact the ICO via their website is www.ico.org.uk/global/contact-us/ or call 0303 123 1113.

Changes to this Privacy Notice

Any changes we may make to our privacy notice in the future will be posted on this page and we’ll pop up a note to make you aware of this next time you visit the website.

The Collaborative IT site contains links to other Web sites. Collaborative IT is not responsible for the privacy practices or the content of such Web sites.

Cookies

There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Collaborative IT pages use cookies or other technologies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Read our cookies policy page to learn more.