Last updated: June 01, 2021
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Collaborative IT website (the "Service") operated by Pentangle Internet Ltd (t/a Collaborative IT) ("us", "we", or "our").Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms.
Introduction
Pentangle is committed to protecting and respecting your privacy and protecting your personal data. We have produced this document to help you understand what personal data we collect about you when using the website, how we use that data, and to give you clear and transparent guidance on your rights. This document covers the following areas:
Who we are
Pentangle Internet Limited is registered in England and Wales with registered office address at 1 Lauras Close, Great Staughton, St Neots, Cambridgeshire, PE19 5DP. The company number is 03960918. In this privacy notice “we” “us” and “our” refers to Pentangle.
If you have any questions or want to request further information about us please don’t hesitate to contact us using the details listed below
What is Personal data?
Personal data is one or more piece of information that identifies a living individual.
How and why we collect your personal data?
We want to make sure you understand what personal data we collect from you and how and why we use this information. The personal data that we process depends on how you use our website. Please click on the link (or links) below to see the information most relevant to you:
- Just looking (if you are just browsing the website)
Just looking
- We generate log files from various servers about the browsing patterns and actions of visitors to our websites. This is statistical data which does not identify you as an individual. It’s useful for us for security reasons and so that we can see which pages are most popular and whether a particular event has increased traffic to our website.
- Our website hosting provider may collect your IP address. This will provide them with other information about you such as location (e.g. city or town) and your computer or mobile device (e.g. who your internet service provider is and what browsers, screen resolution and type or hardware you are using). The provider collects this information to ensure everything is working as it should. We do not have control over the data that the provider collects and they do not share it with us.
- The website uses Cookies to distinguish you from other users. A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer or permanent memory of your mobile device. Cookies alone will not identify you. However, if you later identify yourself to us (e.g. by signing up for updates or making a purchase) then we may combine the anonymous information from cookies with the information you have provided. You may block or restrict cookies by enabling your settings on your device or browser, this however may affect certain parts of the website and its services, and you may find the website does not function correctly or that certain functionality will not be available to you.
We use the following cookies on the website:
_ga | Used to distinguish users via Google Analytics (Expires 2 years)
_gid | Used to distinguish users via Google Analytics (Expires 24 hours)
- This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyse how visitors use the website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.We use Google Analytics cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes.
Google will use this information for its own purposes in accordance with its own privacy policy (https://www.google.co.uk/intl/en/policies/privacy/ ). You may refuse the use of Google Analytics cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. Google has an Opt-out Browser Add-on to provide website visitors the ability to prevent their data from being used, please visit the following website for further information: https://tools.google.com/dlpage/gaoptout
Our Service may contain links to third-party web sites or services that are not owned or controlled by Collaborative IT.
Collaborative IT has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Collaborative IT shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Your Choice
We want to make sure you know and understand what choices you have when it comes to us processing your personal data. We have therefore created a list of the choices which you have and have provided instructions to how you can exercise them:
- You have the choice to not provide us with information that we request when you are registering for an account. However, this may alter our services or might mean that we cannot complete your registration – if you don’t give us your name we won’t be able to personalise your account; if you don’t give us your email address we will not be able to communicate with you by email and if you don’t provide billing information then we won’t be able to provide paid for services to you.
- When using the “contact” form you do not have to provide any of the information requested. However, if you don’t provide your email address we won’t be able to contact you by email; if you don’t provide your phone number we won’t be able to contact you by phone and if you don’t provide your name we won’t be able to address you by your name. We like to know where you work in case we already have a relationship with your employer then we can ask the most appropriate person to speak to you. If you don’t provide us with this information it might take us a little bit longer to route you to the best person to help you.
- You may block or restrict cookies by enabling your settings on your device or browser, this however may affect certain parts of the website and its services, and you may find the website does not function correctly or that certain functionality will not be available to you
- You may refuse the use of Google Analytics cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. Google has an Opt-out Browser Add-on to provide website visitors the ability to prevent their data from being used, please visit the following website for further information: https://tools.google.com/dlpage/gaoptout
- If you have decided that you no longer want to receive direct marketing communications you can choose to tick the relevant boxes on the form or email to unsubscribe. We will not contact you via email, phone or letter without your prior consent.
- If you have any change in preference to how we process your personal data please contact us using the details below.
Your Rights
The law relating to data protection in Europe gives you a number of rights. We have summarised these below. You can get more information about these from the Information Commissioners Office (www.ico.org).
- The right to be informed – You have the right to know what personal data we are processing about you. This privacy notice explains the sorts of personal data that we may process about you, why and when. You can ask us to confirm what personal data we hold about you and how and why we are processing it.
- The right of access – You have the right to have access to a copy of the personal data we hold about you.
- The right to rectification – You have the right ask us to correct your personal data sif it is inaccurate or incomplete.
- The right to erase – You have the right to ask us to delete your personal data where there is no legitimate reason for it to be processed.
- The right to restrict processing – You have the right to stop us processing your personal data in certain ways (e.g. for marketing purposes).
- The right to data portability – You have the right to obtain a copy of your personal data for your own purposes and to move, copy or transfer it from one environment to another.
- The right to object – You have the right to object to processing for purposes of direct marketing, profiling, and research if that processing is likely to cause, or is causing, your damage or distress unless there is another legitimate reason for the processing.
- The right in relation to automated decision making and profiling – You have the right to object to decisions being taken about you without any human involvement (“automated decision making”).
If you want to exercise any of these rights, please contact us and we will investigate the matter and respond to you within one month. Sometimes we may tell you that we need to a longer period of time to deal with your request and we will let you know if that is the case and explain why
You also have the right to complain. We would like you to speak to us first to see if we can put things right but you can go straight to the authority responsible for data protection and law enforcement. In England this is the Information Commissioner’s Office (ICO). You can contact the ICO via their website is www.ico.org.uk/global/contact-us/ or call 0303 123 1113.
Changes to this Privacy Notice
Any changes we may make to our privacy notice in the future will be posted on this page and we’ll pop up a note to make you aware of this next time you visit the website.
Contact our Data Protection Officer
michael.knowles@pentangle.co.uk
www.pentangle.co.uk
01844 318131
Pentangle Technology Limited, 112 High Street, Thame Oxfordshire OX9 3DZ
